Policy
Warranty
ACE Auto Parts Distributors Inc. (ACE) warrants that at the time of sale, our products will be free of defects in material and workmanship for a period of 12 months or 15,000 km, whichever comes first. But this warranty does not apply to Oil Filters and does not cover the commercial application vehicles. This warranty is limited to the parts replacement or the same value credit, any labor claim will not be accepted unless approved by ACE or ACE Vendors
ACE will not process warranty claims for the following situations:
1. Products that cannot be identified as ACE products. We check all returned products before issuing credits
2. Damage caused by using the wrong parts or improper installation
Returns
1. Please fill our RMA form before returns. Returns without RMA form will not be accepted.
2. All return items will be credited under drop ship price first if customer had drop ship order for it.
3. All returns are subject to a 15% restocking charge unless waived by ACE. Any products required repackaging will be subject to a 15% of repacking fee.
4. All returns must be shipped as freight pre-paid and must be in resalable conditions.
5. An annual stock return less than 5% of annual purchase will not be charged the restocking fee.
6. All annual stock returns must be approved by ACE before return.
7. No returns will be accepted after 2 years from the purchase date.
8. No returns will be accepted for parts that ACE or ACE Vendors have discontinued for more than 3 months